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Work on every brand should start with a strategy, just as every journey begins with setting a goal. Without a goal, you can’t set a route, and without a route, you travel in a random direction. If marketing is to lead to a certain result, it can’t be a spontaneous ride.
Do you know the term “presidential marketing”? It’s the kind of activity that the marketing department (or a hired company) does to please the president who pays them. Tragic, isn’t it? The president is the target of his own campaign, and its success is measured by how much the president likes it. We encounter this all the time. This is how marketers and service marketing companies operate in many firms – instead of determining what value the brand brings to the lives of its customers and striving to improve that quality, they focus on satisfying the whims of a person who may not be knowledgeable about it. Ultimately, it turns out poorly… but whose fault is it?
15 years of working with companies has taught us that a strategy that is not named and written down does not exist. Owners barely remember why they created the company, and employees think that the company is about what they do within it. There is a lack of goals, a common denominator, a vision that leads everyone in the same direction, and a mission that can be conveyed to new employees.
We listen to our customers to understand their needs well and find dedicated solutions. Every person and every business is different. Even similar problems often require different methods to be effective. A good briefing is the foundation of the service.